Shipping & Returns

 

Shipping

BRUL HERBALS uses Australia Post to deliver orders within Australia and overseas.

Delivery within Australia:

We offer free shipping for orders over $45 within Australia. Orders under $45 will be charged a shipping rate of $7.

International delivery:

We offer free shipping for international orders over $120. Orders under $120 will be charged a shipping rate of $14 for New Zealand and $30 for rest of the countries.

Standard delivery within Australia takes between 2 to 6 business days, international delivery can be up to 28 business days once the order has been placed and paid for.

Please note that all custom fees for international orders have to be borne by the buyer.

Returns & Refunds

Although rare, but you may want to return the purchase. In that instance, our policy lasts 15 Days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Also the cost of return has to be borne by the buyer.

All returns to be sent to 

BRUL HERBALS

PO Box 277
WANDONG VIC 3758

Once items are received and checked for tamper, we will refund you the total order amount via our payments systems. Please bear in mind that our Payment Gateways do take 5-10 business days to clear the funds. But we will be updating and you throughout the process.

If you place an order on the website and pay for it, but immediately want to cancel before it has been dispatched, please get in touch with us on info@brul.com.au. We will work on providing you with the full refund via our payment gateway processor, however it can take up to 5-10 business days to process the funds.